{"id":2077,"date":"2017-11-12T18:57:39","date_gmt":"2017-11-12T17:57:39","guid":{"rendered":"http:\/\/autate.fr\/site\/?p=2077"},"modified":"2017-11-12T19:01:21","modified_gmt":"2017-11-12T18:01:21","slug":"usagere","status":"publish","type":"post","link":"https:\/\/autate.fr\/site\/usagere\/","title":{"rendered":"usag\u00e8re du r\u00e9seau isilines"},"content":{"rendered":"<div dir=\"auto\">Nous relayons cette r\u00e9clamation d&rsquo;une adh\u00e9rente, adress\u00e9e \u00e0 <a href=\"https:\/\/www.isilines.fr\/\" target=\"_blank\" rel=\"noopener\">Isilines, \u00a0<\/a>op\u00e9rateur de voyages en bus en France et \u00e0 l&rsquo;\u00e9tranger<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u00ab\u00a0Je me permet de vous \u00e9crire suite a un incident survenu le 22 octobre. J&rsquo;avais\u00a0 r\u00e9serv\u00e9 une place dans un bus Isilines \u00e0 22h55, au d\u00e9part de Marseille Saint Charles et a destination de Toulouse Matabiau. Je suis donc arriv\u00e9e a la gare 10 minutes avant le d\u00e9part du car. Quelle ne f\u00fbt pas ma surprise lorsque qu&rsquo;un employ\u00e9 m&rsquo;apprit que <strong>le bus \u00e9tait d\u00e9j\u00e0 parti, 5 minutes avant mon arriv\u00e9e<\/strong>. Je me suis donc retrouv\u00e9e en pleine nuit, \u00e0 la gare, sans autre moyen de transport. Un ami habitant a Aix en Provence a pu, par chance, venir me chercher aux alentours de minuit. Je n&rsquo;ai heureusement pas eu a payer de nuit d&rsquo;h\u00f4tel ou de taxi. Je l&rsquo;ai cependant d\u00e9dommag\u00e9 suite a ce trajet impr\u00e9vu. N&rsquo;ayant\u00a0 trouv\u00e9 aucun autre moyen de transport avant 5 heures du matin, je suis arriv\u00e9e avec deux heures de retard sur mon lieu de travail. J&rsquo;ai donc \u00e9t\u00e9 en incapacit\u00e9 de tenir mes engagements de la matin\u00e9e, ce qui a mis dans l&#8217;embarras mes coll\u00e8gues ainsi que mes professeurs, qui ont pris ce retard pour une n\u00e9gligence de ma part. L&rsquo;importante fatigue engendr\u00e9e par ces \u00e9v\u00e9nements et les trop courtes heures de sommeil donna aux jours qui suivirent un caract\u00e8re d&rsquo;autant plus p\u00e9nible.<\/div>\n<div dir=\"auto\"><strong>Je trouve inadmissible que le bus soit parti avant l&rsquo;horaire clairement indiqu\u00e9 sur le billet, sachant que le conducteur a en sa possession une liste des passagers, avec pour seule justification qu&rsquo;il faut \u00eatre pr\u00e9sent a quai 20 minutes avant le d\u00e9part<\/strong> (ce qui n&rsquo;est pas indiqu\u00e9 sur le billet, que je joins a ce mail). \u00c9tant donn\u00e9 la situation qui a suivi cette erreur de votre part et les complications auxquelles j&rsquo;ai d\u00fb faire face, autant financi\u00e8rement que physiquement et moralement (et qui auraient pu \u00eatre bien plus importantes si je n&rsquo;avais pas eu la chance de conna\u00eetre une personne habitant dans la r\u00e9gion), je vous remercierai de me <strong>d\u00e9dommager<\/strong> en cons\u00e9quence. Je met en copie de ce mail une association de consommateurs, j&rsquo;ai \u00e9galement contact\u00e9 le si\u00e8ge national de la FNAUT. En attente de votre r\u00e9ponse et d&rsquo;un geste de votre part.\u00a0\u00bb<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Camille F.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nous relayons cette r\u00e9clamation d&rsquo;une adh\u00e9rente, adress\u00e9e \u00e0 Isilines, \u00a0op\u00e9rateur de voyages en bus en France et \u00e0 l&rsquo;\u00e9tranger \u00ab\u00a0Je me permet de vous \u00e9crire suite a un incident survenu le 22 octobre. J&rsquo;avais\u00a0 r\u00e9serv\u00e9 une place dans un bus Isilines \u00e0 22h55, au d\u00e9part de Marseille Saint Charles et a destination de Toulouse Matabiau.<\/p>\n<p class=\"more-link\"><a href=\"https:\/\/autate.fr\/site\/usagere\/\" class=\"themebutton2\">VOIR PLUS<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[336],"tags":[61,425],"class_list":["post-2077","post","type-post","status-publish","format-standard","hentry","category-temoignages","tag-bus","tag-isilines"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>usag\u00e8re du r\u00e9seau isilines - AUTATE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autate.fr\/site\/usagere\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"usag\u00e8re du r\u00e9seau isilines - AUTATE\" \/>\n<meta property=\"og:description\" content=\"Nous relayons cette r\u00e9clamation d&rsquo;une adh\u00e9rente, adress\u00e9e \u00e0 Isilines, \u00a0op\u00e9rateur de voyages en bus en France et \u00e0 l&rsquo;\u00e9tranger \u00ab\u00a0Je me permet de vous \u00e9crire suite a un incident survenu le 22 octobre. J&rsquo;avais\u00a0 r\u00e9serv\u00e9 une place dans un bus Isilines \u00e0 22h55, au d\u00e9part de Marseille Saint Charles et a destination de Toulouse Matabiau.VOIR PLUS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autate.fr\/site\/usagere\/\" \/>\n<meta property=\"og:site_name\" content=\"AUTATE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AutateToulouse\" \/>\n<meta property=\"article:published_time\" content=\"2017-11-12T17:57:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-11-12T18:01:21+00:00\" \/>\n<meta name=\"author\" content=\"pascalbarbier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AutateToulouse\" \/>\n<meta name=\"twitter:site\" content=\"@AutateToulouse\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"pascalbarbier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/\"},\"author\":{\"name\":\"pascalbarbier\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/#\\\/schema\\\/person\\\/ae1ab8bdaa7b41d2a9b52d2557ce8254\"},\"headline\":\"usag\u00e8re du r\u00e9seau isilines\",\"datePublished\":\"2017-11-12T17:57:39+00:00\",\"dateModified\":\"2017-11-12T18:01:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/\"},\"wordCount\":405,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/#organization\"},\"keywords\":[\"bus\",\"isilines\"],\"articleSection\":[\"T\u00e9moignages\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/\",\"url\":\"https:\\\/\\\/autate.fr\\\/site\\\/usagere\\\/\",\"name\":\"usag\u00e8re du r\u00e9seau isilines - 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