{"id":1809,"date":"2016-12-30T23:45:10","date_gmt":"2016-12-30T22:45:10","guid":{"rendered":"http:\/\/autate.fr\/site\/?p=1809"},"modified":"2017-09-28T23:50:59","modified_gmt":"2017-09-28T21:50:59","slug":"1809-2","status":"publish","type":"post","link":"https:\/\/autate.fr\/site\/1809-2\/","title":{"rendered":"D\u00e9dommagement suite au TER perturb\u00e9"},"content":{"rendered":"<p>Fin novembre, la ligne<strong> La tour de Carol \u2013 Toulouse<\/strong> a \u00e9t\u00e9 perturb\u00e9 tous les jours pendant 1 semaine. Message envoy\u00e9 par une usag\u00e8re sur le site de r\u00e9clamations de la SNCF<\/p>\n<p>Gare de d\u00e9part: <strong>Pins Justaret<\/strong><br \/>\nGare d\u2019arriv\u00e9e: <strong>Saint Agne<\/strong><\/p>\n<p>Depuis 1 semaine, <strong>il y a des probl\u00e8mes tous les jours sur ma ligne<\/strong> : trains supprim\u00e9s ou retard\u00e9s (jusqu\u2019\u00e0 1 heure) et quand le train passe, il est en capacit\u00e9 r\u00e9duite. Je paye un abonnement \u00e0 l\u2019ann\u00e9e, j\u2019aimerai pouvoir voyager dans des bonnes conditions et pouvoir compter sur la ponctualit\u00e9. Ces probl\u00e8mes r\u00e9p\u00e9titifs entra\u00eenent de l\u2019agacement et beaucoup de fatigue et l\u2019obligation de prendre mon v\u00e9hicule pour me rendre \u00e0 mon travail. Je souhaiterai obtenir un <strong>d\u00e9dommagement financier<\/strong> sur mon prochain pr\u00e9l\u00e8vement.<\/p>\n<p>R\u00e9ponse<\/p>\n<p>Dans votre mail du 1 er d\u00e9cembre 2016, vous souhaitez un d\u00e9dommagement sur votre abonnement Pins Justaret \u2013St Agne suite aux perturbations que vous rencontrez.<br \/>\nSi je comprends votre m\u00e9contentement, je regrette de devoir vous informer qu\u2019un d\u00e9dommagement n\u2019est pas possible en ces circonstances. SNCF ne peut en effet prendre une telle d\u00e9cision qu\u2019\u00e0 un niveau global, pour tous les abonn\u00e9s d\u2019un axe ou d\u2019une r\u00e9gion, selon l\u2019ampleur de la situation.<br \/>\nJe tiens \u00e0 vous assurer que toutes les \u00e9quipes TER mettent continuellement tout en \u0153uvre pour offrir \u00e0 tous les voyageurs une qualit\u00e9 de service \u00e0 la hauteur de leurs attentes et pour les acheminer, en toute s\u00e9curit\u00e9 et dans les meilleurs d\u00e9lais, vers leur destination. Toute leur attention est focalis\u00e9e sur la r\u00e9gularit\u00e9 des trains, afin qu\u2019elle se rapproche de la norme qualit\u00e9 que s\u2019est fix\u00e9e SNCF, et qui fait partie de ses priorit\u00e9s majeures.<\/p>\n<p>L\u2019usag\u00e8re r\u00e9\u00e9crit<\/p>\n<p>Je vous remercie pour votre r\u00e9ponse. Je regrette qu\u2019une d\u00e9cision d\u2019indemnisation doit se prendre au niveau global. Pouvez-vous me dire dans quelles circonstances un d\u00e9dommagement est possible ? Je pense que vous n\u2019avez pas conscience de la situation. Le train sur celle ligne a \u00e9t\u00e9 en capacit\u00e9 r\u00e9duite, en retard ou supprim\u00e9 tous les jours de la semaine du 28 novembre au 2 d\u00e9cembre. Vous ne vous rendez pas compte des cons\u00e9quences : fatigue, col\u00e8re, stress,et retard \u00e0 mon travail tous les matins. Et le soir, incertitude et angoisse \u00e0 savoir \u00e0 quelle heure je pourrai rentrer chez moi. Si ces motifs ne sont pas valables pour pr\u00e9tendre \u00e0 un geste commercial, il faut m\u2019expliquer. Reconnaissez au moins que cette semaine a \u00e9t\u00e9 extr\u00eamement perturb\u00e9e. Votre conclusion me fait sourire et ne sert \u00e0 rien. Ce ne sont que des mots, mon quotidien en tant qu\u2019usager de la SNCF est bien diff\u00e9rent.<\/p>\n<p>R\u00e9ponse\u00a0: J\u2019ai pris connaissance de votre courriel dans lequel vous me faites part de vos observations au sujet de la r\u00e9ponse du Service Clients du 5 d\u00e9cembre.<br \/>\nEn situation de perturbation, selon teneur des \u00e9v\u00e9nements, seule l\u2019Autorit\u00e9 Organisatrice des Transports est comp\u00e9tente en mati\u00e8re de d\u00e9dommagement qui s\u2019appliquerait, dans cette \u00e9ventualit\u00e9, \u00e0 tous les abonn\u00e9s concern\u00e9s.<br \/>\nMalgr\u00e9 la vigilance des \u00e9quipes SNCF, certains impr\u00e9vus peuvent affecter la bonne marche des circulations ferroviaires et entra\u00eener des retards ou des suppressions, voire la composition de certains trains. Dans ces circonstances, SNCF informe les voyageurs et met tout en \u0153uvre pour prendre en charge les voyageurs en toute s\u00e9curit\u00e9 dans les meilleurs d\u00e9lais<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fin novembre, la ligne La tour de Carol \u2013 Toulouse a \u00e9t\u00e9 perturb\u00e9 tous les jours pendant 1 semaine. Message envoy\u00e9 par une usag\u00e8re sur le site de r\u00e9clamations de la SNCF Gare de d\u00e9part: Pins Justaret Gare d\u2019arriv\u00e9e: Saint Agne Depuis 1 semaine, il y a des probl\u00e8mes tous les jours sur ma ligne<\/p>\n<p class=\"more-link\"><a href=\"https:\/\/autate.fr\/site\/1809-2\/\" class=\"themebutton2\">VOIR PLUS<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[336],"tags":[365,8],"class_list":["post-1809","post","type-post","status-publish","format-standard","hentry","category-temoignages","tag-dedommagement","tag-ter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9dommagement suite au TER perturb\u00e9 - AUTATE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/autate.fr\/site\/1809-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9dommagement suite au TER perturb\u00e9 - AUTATE\" \/>\n<meta property=\"og:description\" content=\"Fin novembre, la ligne La tour de Carol \u2013 Toulouse a \u00e9t\u00e9 perturb\u00e9 tous les jours pendant 1 semaine. Message envoy\u00e9 par une usag\u00e8re sur le site de r\u00e9clamations de la SNCF Gare de d\u00e9part: Pins Justaret Gare d\u2019arriv\u00e9e: Saint Agne Depuis 1 semaine, il y a des probl\u00e8mes tous les jours sur ma ligneVOIR PLUS\" \/>\n<meta property=\"og:url\" content=\"https:\/\/autate.fr\/site\/1809-2\/\" \/>\n<meta property=\"og:site_name\" content=\"AUTATE\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AutateToulouse\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-30T22:45:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-09-28T21:50:59+00:00\" \/>\n<meta name=\"author\" content=\"pascalbarbier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AutateToulouse\" \/>\n<meta name=\"twitter:site\" content=\"@AutateToulouse\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"pascalbarbier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/\"},\"author\":{\"name\":\"pascalbarbier\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/#\\\/schema\\\/person\\\/ae1ab8bdaa7b41d2a9b52d2557ce8254\"},\"headline\":\"D\u00e9dommagement suite au TER perturb\u00e9\",\"datePublished\":\"2016-12-30T22:45:10+00:00\",\"dateModified\":\"2017-09-28T21:50:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/\"},\"wordCount\":598,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/#organization\"},\"keywords\":[\"d\u00e9dommagement\",\"TER\"],\"articleSection\":[\"T\u00e9moignages\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/\",\"url\":\"https:\\\/\\\/autate.fr\\\/site\\\/1809-2\\\/\",\"name\":\"D\u00e9dommagement suite au TER perturb\u00e9 - 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